ALL-ROUND SERVICE
Electrolyte Bikes are custom-built to your specifications and simply delivered to your door. You receive a completely assembled bicycle, ready to get on the road. Unpack, straighten the handlebar, tighten, attach pedals and go.DO YOU NEED HELP?
Direct communication makes your service experience simple. Get in touch and we'll do the rest. Whether we send a service tech to you, organise a pick-up or talk you through some tips & tricks, your dream bike will be back on the road as quickly as possible – we're here for you.
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Can't find your instruction manual? Download it below:
The price list for our services:
SERVICE-HOTLINE:
+49 (0) 8093 905-8280
Monday – Friday: 10am – 6pm and Saturday: 10am – 4pm (March – November)Do you want to reach us outside our normal business hours? Send us a message:
Of course you can also drop by and bring your bike in. Anything that can be done quickly, we'll do on the spot. If it takes longer, we'll find a way to keep you riding.
These are our opening hours:
Monday – Friday: 10am – 6pm
Saturday: 10am – 4pm (March – November)
Electrolyte GmbH
Raphaelweg 1, D-85625 Baiern
Germany
Find us
IMPORTANT!
When the days get shorter and temperatures reach close to 0 degrees, please take your batteries out of your bikes anytime you leave them outside – not just over-night. It's no problem to ride the bike on cold days (of course the range will be a little bit less), but the battery should be kept in warmer areas while not in use.
Please always lock the battery locks, to avoid damaging the batteries. Only remove the battery once you turned off the system and all lights.
OUR SERVICE PRICING
Bike pickup from door to door
We developed custom transport boxes for our bikes so you don't have to worry about shipping it. If you want us to take care of your e-bike, we can organise the shipping. Here is our pricing:
| Service | Price |
|---|---|
| Bike pickup in the Munich area (one way) | 25 € |
| Carrier within Germany (one way) | 45 € |
| Transportbox (if you didn't keep yours) | 65 € |
Emphasising CUSTOMER SERVICE
We know our bikes the best. If you need help, we'll try to offer the quickest and least complicated solution. Our prices are fair and transparent. Your dream bike deserves the service from the people who built it. Here is our pricing:
| Service | Price |
|---|---|
| Initial Inspection (within the first year after purchase and without consumables) | free |
| Service (Standard service, inspection and checks) | 142,80 € |
| Gear adjustments (no parts) | 14,50 € |
| Brake adjustments (no parts) | 14,50 € |
| Tyre installation (no parts) | 35,70 € |
| Battery test (incl. measurement log) | 53,55 € |
| Gates-belt change (no parts) | 71,40€ |
| Mudguard retrofit (no parts) | 71,40€ |
| Lights retrofit (no parts) | 142,80 € |
| Grips change (no parts) | 11,90 € |
| Brake pads change (incl. parts) | 24,90 € |
| Upgrade EVO2.1 to EVO2.2 (incl. parts) | 350,00 € |