ORDERING & SHIPPING
Electrolyte bikes are built-to-order and simply shipped to your doorstep. You receive a completely assembled bike, ready to ride: unpack, straighten & tighten the handlebars, add pedals and go.
WHAT HAPPENS AFTER MY ONLINE ORDER?
We check every order and send out a quote in an email. This quote has to be confirmed by you before we send out an invoice. As soon as payment has been received, your bike is sent out or production starts for custom bikes.
HOW LONG DOES PRODUCTION TAKE?
Bikes in standard colours are sent out within 2 weeks. If you have selected a custom colour, we require on average 4 weeks for delivery. Bikes with custom frames require between 4-6 weeks.
HOW DOES MY NEW BIKE ARRIVE AT MY HOME?
When you submit your order, you can tell us if you prefer shipping or pickup. The following options are available:
- We send your new bike to your door. As soon as it's built, you receive an email that we have passed the bike to the shipping carrier.
- Are you picking up your bike at our factory or one of our dealers? We'll get in touch with you as soon as we know the final date of delivery and we'll set up a pick-up appointment.
IF I CHOOSE DELIVERY, HOW IS IT SHIPPED?
If you prefer to receive your bike directly on your doorstep, we'll get a carrier to ship it to you. We pack the assembled bike into our "Bike Box" which perfectly protects it during transport. Before you can start to ride, you'll only have to attach the pedals, straighten and tighten the handlebar and set the right saddle height. These steps are outlined in the accompanying user manual. If you have any questions or are not sure about anything, please contact us directly.