We have compiled the answers to the most common questions on this page. If you can't find the answer to your question, please get in touch.
ORDERING & FULFILLMENT
You have the following options to order an Electrolyte bike:
- on our website
- via E-Mail
- by phone
- in our Showroom
- at one of our dealers
Orders placed on our website are non-binding and have to be confirmed by us first. We'll then get back to you as soon as possible. Here you can find all the ways to contact us
- We check each order again, contact you immediately if any questions arise and send you a quote by e-mail or post.
- If you accept the offer, please send us a confirmation of purchase.
- After your purchase confirmation we will create an invoice and send it to you. With the receipt of payment your bike goes into production. If we have your dream bike in stock, we will ship it to you upon receipt of the payment. Of course, you can also pick it up directly from us, in which case you can also pay cash.
- Bank transfer
- Cash on Pickup
- Delivery by freight carrier
- Pick up at the factory
- Pick up from one of our dealers
WARRANTY AND SERVICE
TECHNOLOGY - BATTERIES!
- Do not store the battery in the bike or on the charger, always separate
- Do not store the battery in an empty state, as this can lead to a deep discharge. No warranty in case of non-compliance.
- Store the battery at temperatures between +10°C and +25°C
Remember that a garage or basement often could have temperatures below +10°C, especially during winter months.
The battery should be charged every 3 months if not in use for a long time, otherwise it may lead to deep discharge and subsequent damage to the cells.
Do not try to tease out a few more metres by repeatedly starting the system. This can damage the battery.
The battery must not be short-circuited. Risk of short-circuiting exists due to metal objects or other conductive surfaces near the battery contacts and the charging plug
Caution! Loose metal objects are attracted to magnets in the battery and can cause a short circuit.
Note: the below applies to Germany, please check your local laws as they might differ- The term Pedelec stands for Pedal Electric Cycle and is a general term for an electric bicycle that is hybrid-powered with electric motor and muscle power. Unlike on an e-bike, on a pedelec, the electric motor can only be switched on in addition to pedalling. The pedelec does not require a licence and exempt from helmet duty (bicycle helmet), as long as the motor supports up to a maximum speed of 25kph
Pedelecs where the motor assistance does not switch off at 25kph and/or with more than 250 watts of power are "low power mopeds" by European standards and require insurance and the rider needs a Class M driving license. The top speed is limited to 45kph.
E-bikes are legally referred to as "light moped". The control of the power output of the motor happens via a rotary handle or throttle on the handlebars. . For riding these vehicles a moped licence is required. These verhicles reach a maximum speed of 20kph without pedalling. The motor control unit is programmed to suspend assistance at a speed of 24kph and re-engage at a slower speed. It is not required to wear a helmet.
In addition, there are the so-called "mopeds", including e-scooters, with a maximum speed of up to 45kph and an maximum power of up to 4kW. You need to wear a helmet (approved for motorcycles) and require a Class M or higher license. They also have to be insured
The standard scope of delivery of the models may not be street legal! If you want to participate in traffic, you'll have to retrofit the required parts for your location. Please contact your local dealer for country-specific requirements.